Payments Policy

At Kraftians, we aim to provide a seamless and secure payment experience for all our customers. Please review our payment policy for detailed information on accepted payment methods and related terms.

Accepted Payment Methods

We currently accept the following payment method:

  • Razorpay: All online payments are processed securely through Razorpay. Razorpay supports various payment options including:
    • Credit Cards (Visa, MasterCard, American Express)
    • Debit Cards (Visa, MasterCard, Maestro)
    • Net Banking
    • UPI (Unified Payments Interface)
    • Wallets (Paytm, PhonePe, etc.)

Payment Process

  1. Online Payments:
    • During the checkout process, you will be redirected to Razorpay’s secure payment gateway.
    • Enter the required payment details as prompted.
    • Once the payment is successfully processed, you will receive an order confirmation email with the details of your purchase.
  2. Payment Confirmation:
    • Your order will be processed once the payment is confirmed.
    • Please ensure that your payment information is accurate to avoid any delays in order processing.

Security

  • Secure Transactions:
    • We use Razorpay, a trusted and secure payment gateway, to process all online transactions. Razorpay employs industry-standard encryption and security measures to protect your payment information.
  • Data Protection:
    • We do not store your payment details on our servers. All payment information is securely processed and managed by Razorpay.

Cash on Delivery (COD)

  • No COD Option:
    • We do not offer Cash on Delivery (COD) as a payment method. All orders must be paid for online at the time of purchase.

Payment Issues

  1. Payment Declines:
    • If your payment is declined, please check with your bank or card issuer for more information. Ensure that you have sufficient funds and that your card details are entered correctly.
  2. Payment Discrepancies:
    • If you encounter any discrepancies or issues with your payment, please contact us immediately at admin@kraftians.in or call us at +91 8088234346. We will assist you in resolving any payment-related issues.

Refunds

  • Refund Process:
    • In the event of a refund, the amount will be credited back to the original payment method used during the purchase. Please refer to our Refund and Replacement Policy for detailed information on our refund process.

Contact Us

If you have any questions or concerns regarding our payment policy, please do not hesitate to contact us:

Thank you for shopping with Kraftians. We appreciate your business and strive to ensure a secure and smooth payment experience for our customers.